Usage and Billing are two different entries—don’t mix the names:
Entry (App)
Typical path
What you see
Usage
Me → Usage
How much practice left, member quotas, practice-related ledger
Billing
Me → Billing
Outstanding amounts, invoices, settlement account, payment history
This help article covers both so you can compare them.
Common Usage sections
Section
Use for
Overview and member quotas
Remaining balance and allocations
Ledger detail
Check each consume / grant
Common Billing sections
Section
Use for
Outstanding
Amounts waiting to pay or process
Invoice list
Download or view invoices (by locale and product support)
Settlement account
Payment and settlement settings
Payment history
Receipts and payments (as shown in the UI)
Suggested check order
First check remaining minutes on Usage.
Then filter the Usage ledger by member / date.
Payment, invoice, and outstanding issues go to Billing.
Notes
Payment and invoice flows follow in-App guidance.
Legal and policy text lives on the website billing pages; Help does not replace legal documents.
If…
Ledger doesn’t match: Check time zone and member filters; export or screenshot, then contact support.
Can’t find invoice / outstanding: Open Billing (not Usage); confirm payment succeeded and filter by date.
Minutes dropped suddenly: check Family / Teaching allocations or practice on another device. See Minutes pool and top-ups.
The ledger shows “AI scoring”: you chose AI scoring when ending material practice from Learn; it is charged by the number of scored items. A failed scoring that was refunded shows as an AI scoring refund. See AI scoring.
