Exam prep FAQ

Start with short answers; open the longer articles when you need steps.

Plans and Today

Question	Short answer
I made an Exam prep plan but Home did not change	Go to Space → Plan → Not started and tap Start. See Make an Exam prep plan with AI
No plan steps under Practice tasks	Expected. Exam prep / Single skills have no speaking steps—use Today. See Where to practise each day
Today is empty	Check that the plan is Active, My materials cover this level, and Target exam filters are not too tight
I only want speaking items	Make Single skills and tick speaking items only. See Exam prep vs Single skills

Materials and Store

Question	Short answer
Making a plan says materials are missing	Store: get for free / buy, or “Generate with materials I already have”
Store has no level for me	Change level, set filter to “All,” or switch temporarily to Scenario practice
Child cannot see the Store	Expected; parent / coach claims for them

Practice and scoring

Question	Short answer
Cannot find Mock interview	Confirm the exam is not HSK; check whether the space shows Mock interview. See Three mock modes
AI scoring is slow / did not start	Self-check first; if minutes were not charged, retry later. See AI scoring
Not enough time	Benefits first, then points; see Not enough practice time
Child cannot use AI scoring	Parent turns on “Practice AI scoring” in space settings

Exams and language

Question	Short answer
Why is language locked to English	Exam prep with Eiken / TOEIC locks English; JLPT → Japanese; HSK → Chinese
Is this an official exam	No. See Which exams are supported?
How do JLPT / HSK speaking count	JLPT has no official oral; HSK pages are not an official HSKK score

Records and favorites

Question	Short answer
I practised but the plan did not advance	Confirm you practised items from Today, not random Self practice
Does favorite drill count as plan progress	No. See Favorites

Related

• Exam prep path
• FAQ overview
• When learning data looks wrong